Rob Morandi went from building rate comparisons by hand to sending 25 professional solicitations in the time it used to take him to send 2. Here’s what NMB’s tech stack looks like in the hands of a top producer.

When loan officers evaluate a new company, the first question is usually about rates and comp. The second — the one that often matters more long-term — is about tools. What technology do I actually get, and will it help me close more business?

Rob Morandi, Divisional Vice President of Sales at NMB, sat down with Chief Production Officer Rob Jayne to walk through how he uses one specific tool — MBS Highway’s Strike Rate — in his daily workflow. The results speak for themselves.

What NMB Loan Officers Get Access To

NMB provides its originators with a technology stack designed to work together: MBS Highway for market intelligence and borrower outreach, Total Expert as a CRM, and BomBom for personalized video communication. Each tool handles a different part of the relationship — and when used together, they create an experience most borrowers and agents aren’t getting from their current LO.

“I don’t like to sell why I’m different. I like to show you how I’m different. Between this and the way we use Total Expert with our CRM, and some of us use BomBom to create video — nobody really wants to read. They want to see.”

— Rob Morandi, Divisional VP of Sales, NMB

Morandi sends conditional approval updates, appraisal notifications, and clear-to-close alerts through video and professional MBS Highway reports. Agents on the receiving end notice the gap between his service and what they’re used to — and that gap opens doors.

“I’m getting updates — conditional approval, appraisals, CTC. I’m getting videos from them. My person doesn’t do this. And that’s where I’m trying to separate myself. Not selling anything to anybody. Showing you who we are. Professional. Ready to help. Ready to grow.”

— Rob Morandi

What Strike Rate Actually Does for Your Day

Strike Rate is the MBS Highway tool that identifies borrowers and prospects who are “in the money” — people whose current rate situation makes a new conversation worth having right now. It builds professional, chart-driven reports and lets you send them with a few clicks.

Morandi committed to learning Strike Rate exclusively for one month. He didn’t try to master the full platform at once — he focused on one tool, used it every day, and built confidence quickly.

“I have chosen to concentrate on Strike Rate specifically, and only, for the last month. And now I feel very comfortable with it. I can talk to my team. I can talk to other members of the company on the floor about it. Strike Rate is amazing and I use it. I try to use it daily.”

— Rob Morandi

The Numbers: 12 Minutes vs. 60 Seconds

This is where the tool becomes a competitive advantage. Morandi broke down the math:

Building a three-scenario rate comparison with escrow and breakeven analysis the old way takes about 12 minutes. Strike Rate produces three scenarios with more analysis and professional charts in 60 seconds.

That’s 25 solicitations in the time it used to take to build 2.

“I could literally send out 25 solicitations in the time it would take me to do two, and I can move on with my day. We have a lot of phone calls to return. We have a lot of emails to return. We have to sell. How do you do all of that in a normal, functioning day as a human? This is what helps you create more within the time that God has provided us.”

— Rob Morandi

If you’re at a company where you’re still building rate sheets by hand or cobbling together PDFs from multiple sources, this is the kind of efficiency gap that compounds over weeks and months.

20 Conversations From One Week

Morandi keeps Strike Rate on one of his three monitors at all times. Between calls, he triggers two or three emails to borrowers who are in a favorable rate position. No special prospecting block — just filling the gaps in his day.

“I have three screens. One is this, literally staying on one screen at all times. The second I’m done with this phone call, I go back and trigger two more. I go on to the next one. I come back and trigger three more that are in the money right now.”

— Rob Morandi

After one week of consistent outreach, 20 new conversations started — borrowers and agents responding to professionally generated reports they received without Morandi having to chase a single one down.

“20 conversations have already started from that one week of pushing out all those emails. I’m sending out the bait and they’re coming to me.”

— Rob Morandi

What This Means If You’re Considering NMB

MBS Highway is one piece of a broader technology and support platform NMB provides to every originator. The tools are here. The training is here. And as Morandi’s experience shows, the results follow when you commit to using them.

“This comes out so professional within seconds. You cannot create graphs like that. Let the system do it for you.”

— Rob Morandi

When asked if he’s seen positive outcomes, his answer was immediate: “100%. And when rates start to dip just a little bit more, you’re going to see true monetary, documented, provable results.”